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Frequently Asked Questions
FAQs
Q:
Is the PharmaSmart unit accurate?
A:
Yes. PharmaSmart technology has been validated through independent, published clinical trials. The research has determined that PharmaSmart equipment conforms to AAMI (US-FDA) and BHS (UK) guidelines for device accuracy. Measurements on the PharmaSmart device are equivalent to those obtained by a trained blood pressure technician. Clinical research is available on our website
www.pharma-smart.com.
Q:
Are users getting higher readings on the PharmaSmart unit than our previous BP unit?
A:
Some of your regular users will take time to adjust to the new PharmaSmart equipment, and they may get the impression that the equipment is reading higher (or lower). Common reasons include:
“White Coat” Response.
Studies show that approximately 20% of patients with mild hypertension exhibit “white coat” hypertension – an increase in blood pressure from being exposed to a clinical setting. Similarly, customers may experience a BP spike in response to using a new and unfamiliar BP kiosk.
Normal Fluctuation.
It is normal for blood pressure to fluctuate significantly. Many users will misinterpret high or low readings as inaccurate readings from an unfamiliar BP unit, when in fact they are seeing normal fluctuations in their readings. Encourage users to maintain a history of their BP readings over time and to evaluate their ‘average’ blood pressure. The BP Smart Card is ideally suited for this purpose.
Q:
What if several people express accuracy concerns in the same day?
A:
Many PharmaSmart units complete over 100 tests/day. Two or three accuracy questions in one day still represent a very small percentage of users of equipment users. Once again, encourage users to keep a history and determine their “average” blood pressure over time.
Q:
How do I respond to a customer questioning a reading?
A:
Ensure Proper Usage Technique.
The user should rest, seated at the unit for at least a full minute prior to commencing the test. This will allow them to return to a resting pulse. Also ensure they are using the proper arm position. A diagram on the instruction panel indicates the correct arm position. The elbow should go all the way through the cuff and rest on the “table top” surface. Users should refrain from talking or moving during the test.
Educate about BP Fluctuation.
Information on the PharmaSmart unit states: "Blood pressure normally fluctuates. Studies show that variations in systolic and diastolic pressure can change as much as 10 to 30 points within a few minutes. The average of repeated measurements over a period of time is the best indication of your blood pressure." Also, see the attached educational sheet on fluctuation. This can be used as an educational handout.
Encourage Smart Card BP Tracking.
The BP Smart Card allows users to determine their average BP from multiple readings taken over a period of time. Clinically, this information is much more useful than one or two readings taken at a single sitting. Encourage all users to use a blood pressure smart card to track their readings.
Do you need addditional information? Please
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To track your Blood Pressure results click here
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Please visit the
PharmaSmart Blood Pressure Tracker™
to copy your confidential blood pressure reading history to
Microsoft HealthVault
.
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