<img alt="" src="https://secure.office-cloud-52.com/787262.png" style="display:none;">
Skip to content

Support & contact

Service that answers on every shift

A kiosk only earns trust if it’s always working. PharmaSmart service covers North America with a 24/7 dedicated line, guaranteed response and remote monitoring.

Here when you need us
Here when you need us

Service & support

What every placement comes with

24/7 support line

A dedicated 1-800 service and dispatch line, answered around the clock.

48–72 hr onsite

Onsite response across North America, with emergency visits under a Master Service Agreement.

QA on every visit

A quality assurance service form completed on every visit, with per-location reporting for management review.

Remote monitoring

The newest kiosks support remote assistance with same-day notification — we can flag a problem before your staff notice it.

Contact

Talk to us

Questions about a pilot, a program, service or an upgrade — send the form, or one number reaches both offices.

Request information

Your request goes straight to the PharmaSmart team — or call 800-781-0323, Mon–Fri 9am–5pm ET.

US / Global Headquarters

Address

PharmaSmart International LLC
125 Indigo Creek Drive, Suite 10, Rochester, NY 14626

Phone

800-781-0323

Fax

585-427-8165

Hours

Mon–Fri, 9am–5pm ET

Canada

Address

PharmaSmart Canada Corp.
#808-4481 W 10th Avenue, Vancouver, BC V6R 4R8

Phone

800-781-0323

Backup

585-427-0730

Fax

585-427-8165