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Technical Support

Any successful biometric screening program hinges on the long-term accuracy and reliability of the equipment in the field. Our team takes pride in delivering “best in class” customer service, technical assistance, and on-site emergency field service.

Tech support people on computers

Our service quality commitment includes:

  • Complete North American Service Coverage

  • As Needed Emergency Service Visits
    (Must be enrolled in Master Service Agreement)

  • 24/7 dedicated 1-800 # for service support and dispatch

  • 48-72 hour, onsite service response time

  • Quality Assurance service form completed on every service visit

  • Lease and Service agreements guarantee performance

  • Detailed per-location reporting for management review


PharmaSmart’s newest kiosk enables remote assistance with same-day notification supported by an alert-response mechanism. This means that we advise you of a technical problem before your staff notices a problem. It’s all part of PharmaSmart’s commitment to maximize program performance and build a successful program on every level.

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Contact our service department today:

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