![background image](https://www.pharma-smart.com/hubfs/shutterstock_308764283.jpg)
Technical Support
![](https://20372301.fs1.hubspotusercontent-na1.net/hub/20372301/hubfs/MJ%20Assets/backgrounds/wedge-small.png?width=812&height=465&name=wedge-small.png)
Any successful biometric screening program hinges on the long-term accuracy and reliability of the equipment in the field. Our team takes pride in delivering “best in class” customer service, technical assistance, and on-site emergency field service.
![Tech support people on computers](https://www.pharma-smart.com/hs-fs/hubfs/Tech.jpg?width=1024&height=733&name=Tech.jpg)
Our service quality commitment includes:
-
Complete North American Service Coverage
-
As Needed Emergency Service Visits
(Must be enrolled in Master Service Agreement) -
24/7 dedicated 1-800 # for service support and dispatch
-
48-72 hour, onsite service response time
-
Quality Assurance service form completed on every service visit
-
Lease and Service agreements guarantee performance
-
Detailed per-location reporting for management review
![PS-2000D-1](https://www.pharma-smart.com/hs-fs/hubfs/MJ%20Assets/images/PS-2000D-1.png?width=850&height=700&name=PS-2000D-1.png)
PharmaSmart’s newest kiosk enables remote assistance with same-day notification supported by an alert-response mechanism. This means that we advise you of a technical problem before your staff notices a problem. It’s all part of PharmaSmart’s commitment to maximize program performance and build a successful program on every level.
![background image](https://www.pharma-smart.com/hubfs/MJ%20Assets/backgrounds/CTA.jpg)